Placing an Order

1. How will I know that my order has been successfully placed?
A. We'll send you a confirmation email to ensure your order is confirmed.

2. What happens if my payment is declined?
A. If your payment is unsuccessful for any reason, you'll see a denial notification displayed on the final checkout page. We suggest that you return to the checkout page to make sure all the details you entered are correct before trying to re-submit your order. You'll be able to update your payment options with a different method if necessary. If the declined message continues to pop up, email us at contact@shopallstella.com.

3. Can I cancel my order once I have received confirmation?
A. If your product hasn't been dispatched from our warehouse, then you can cancel your order. Contact our team on contact@shopallstella.com via email. If your goods have already been dispatched, you can refuse the delivery of the order which will then be returned to us. Once the package has reached us, we will give you a credit note excluding the original postage and packaging cost.

4. What If I receive an incomplete or damaged order?
A. No need to worry; if your order is damaged, you can contact our team via email at contact@shopallstella.com to inform us about it. We will replace it as soon as possible.

5. Can I speak to your Customer Helpline?
A. Of course, we're more than happy to help. Simply email us on contact@shopallstella.com.

6. Your website says that the product I want to purchase is out of stock. What do I do? How will I know when it is back in stock?
A. Thank you for your interest in our products, and we apologise for this inconvenience. You can contact our team via email at contact@shopallstella.com to see when the product will be back in stock, and they can even suggest another product in the meantime.

Delivery FAQ

1. How will I know my goods have been dispatched?
A. As soon as the products have been dispatched, we will send you an email and text notification confirming the details of your purchase.

2. How can I track my order?
A. Once your order has been shipped, we will send you an email right away. If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you are a guest user, you can track through the link shared with you over email/SMS. 

3. What happens if my goods arrive late?
A. Sometimes it may happen that products get delayed due to a dispatch glitch; in that case, you can directly contact our team via email at contact@shopallstella.com.

4. Can I upgrade my delivery service once the order has been dispatched?
A. Sorry, once an order has been dispatched you can't change the delivery service that you originally chose.

5. Do you ship your products Internationally?
A. Currently we only ship in India but we’re working on expanding internationally as quickly as we can, and we hope to get to your country in the near future.

6. What is your Return Policy?
A. Since we are a small homegrown business, currently we do not offer returns on our products. You can, however, ask for an exchange in case of a size issue, or we can offer a credit note for the same value of your order. In this case, the shipping costs to return the product will be borne by you.

Wash and Care FAQ

1. Should I wash my bramis as is?
A. We strongly suggest that you remove the pads before putting your bramis to wash to avoid cracking of the pads.

2. How can I wash the pads?
A. Always make sure that they are hand-washed exclusively.

3. What to do if my pads have cracked?
A. To maintain the delicate nature of pads, we suggest dedicating them to hand-washing only. If your bra pads have still cracked, one way of restoring them to their original shape and form is soaking them in boiling hot water and then letting them air dry. They should go back to their normal shape.
Our pads are exclusively crafted with a 15mm thickness, reducing the chances of cracking compared to regular pads in the market. If you prefer, you can conveniently purchase new pads directly from our Shop page.

4. How to wash the bramis?
A. Once the pads are removed, the bramis can be washed in cold water using a washing machine. It is important to avoid bleaching the bramis and to only iron them at low temperatures.